Help Customer Support FAQs

    HELP - CUSTOMER SUPPORT - FREQUENTLY ASKED QUESTIONS

    GET ANSWERS TO YOUR QUESTIONS


    Do you allow returns?  
    We allow returns on eligible items listed specifically by brand manufacturer. If you order something and want to exchange it you may do so provided it is one of the eligible brand vendors. A small restocking fee applies.

    What is your returns policy?
    If there is something you want to return, we offer a hassle-free return policy. Please find more information about which products are eligible for return here:


    Do you offer refunds?
    No, sorry. We do not offer refunds however we do offer exchanges on most products based on brand manufacturer.

    Returns Policy

    What products are eligible for a return or exchange?
    Eligible Returns -

    Returns will be accepted for products from any of the following brand manufacturers:

    • Easi Part and Easi Volume
    • Jon Renau (Synthetic & Human Hair Wigs) ***Ladies Wigs Only
    • Smart Lace (Synthetic and HD Wigs)
    • Envy (Synthetic Wigs)
    • Expressions (Synthetic Wigs)
    • New Image (Synthetic Wigs & Human Hair Wigs)
    • Forever Young (Synthetic Wigs)
    • New Look (Synthetic Wigs)


    How much is your restocking fee on returns?
    Our restocking fee is 15% which is the standard amount in the retail industry.


    Can I use my credit code and a discount coupon at the same time?
    No. Our system only allows for one code to be entered in the discount box at a time


    How long does my store credit last?
    The store credit is usually 90 - 120 days and will be valid within that time frame.

    How do I apply my discount code?
    The credit code that you receive needs to be entered as a coupon in the coupon box at checkout.

    Can I return something I bought on sale?
    Sale priced and discounted items are final sale.



    Payment Options


    What forms of payment do you accept?
    We accept Visa, Master card or PayPal payments.


    We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca


    About Us

    Do you accept cheques or money orders?
    We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca

    Do you offer payment plans or lay away plans?
    Payment plans are currently only available for our human hair wigs from the Styles Collection.

    All other in store online purchases must be paid for in full at time of purchase.
    Payment plans are only available for our custom human hair wigs requiring only 50% down. You can view those styles here

    Payment Options
    What forms of payment do you accept?
    We accept Visa, Master card or PayPal payments.


    We also will accept alternate forms of payment such as bank wire, certified cheques or email money transfers via online banking. To pay for your order using any of the "alternate methods", please email us and we will be happy to send you instructions on how to place your order. We can be reached at the following email address: shop@wigstorehairandbeautycanada.ca


    COUPON CODES & STORE PROMOTIONS


    How can I get a coupon?
    1. Visit our COUPONS page for free coupons, sign up for our newsletter.


    Is it possible to use two coupon codes at once?
    As per store policy, only one coupon may be applied per order. Thank you for your cooperation.

    Can I use a coupon after I already placed my order?
    It is not possible to apply a coupon code after an order has been placed. Coupon codes must be entered at the time of placing the order and a customer must be logged into their account in order for the system to accept and apply the discount.


    How can I be notified about sales or get more coupons?
    Please sign up for our email newsletter to get your free coupons for savings up to 70% off.

    Why is my Coupon code not working?
    Please check that you have entered your coupon correctly and that the coupon has not already expired or been used by you previously.
    *Coupon codes are case-sensitive. Please make sure that you type the code exactly as shown with no spaces. Tip: Also try opening and closing your browser or clearing your cookies / cache then enter your code again.
    * If you are still having troubles, please email us or send us a text message and we will escalate the issue to our technical team. Thanks
    coupon duration and expiry. Thank you for your understanding and cooperation.

    Do you have any store promotions running currently?
    Please click below to check for new store promotions.


    SHIPPING RATES & DELIVERY

    Shipping


    Do you offer free Shipping?
    Sometimes, we offer free shipping promotions for orders over a certain amount based on location. If we are running a promotion, the free shipping option will display on the check out page. If it is not displaying it means that the promotion is not currently running.During checkout, you will see a notification letting you know whether or not your item is eligible for free shipping such as:
    Free shipping over $50 or Free Shipping Over $100.
    Simply choose the option that works best for you.Please note: Some exceptions apply based on locations and regions. 

    How much does shipping cost?
    We offer flat rate shipping for all orders as well as free shipping promotions based on order amount. Standard shipping is similar to Canada Post's rates between $20-30CAD and $35- 40 CAD for express shipping based on locations.*TIP: *You may view your shipping rates in check out before making payment to see what the rates are for your location before placing your order.
    If you still have questions about shipping please feel free to contact us.

    Do you ship internationally? We can ship to most countries worldwide. Currently we do not ship to the United States.

    How will I know about my shipping status?
    Your order will be shipped and delivered based on the delivery method you chose when you placed your order with us.When your order ships you will receive an email notification. We also encourage you to log into your account to check your shipping status and retrieve your tracking information.

    Will you ship to a Post Office PO Box?
    We can ship to a PO box using Canada Post but at times this could delay your order. Most of our orders ship with a courier like UPS Ground so shipping to a PO box might be difficult. *We strongly encourage customers to provide a physical delivery address for orders.If using a PO box is necessary please leave us clear instructions for delivery in the comments section of your order. Thanks

    When will my order arrive?

    We strive to have all of our orders delivered in a timely fashion but for logistics reasons being an online company with various warehouse locations, we are not always able to communicate instantaneously with tracking updates.
    What we can guarantee is that your order will be delivered to you within your selected delivery date. If you need your order by a certain date, please be sure to select the appropriate shipping method when you place your order and also make a note of your anticipated delivery date in the comments section when you place your order. More info about shipping and processing orders can be viewed below.

    STORE INFORMATION


    How long has your business been in operation?
    Hair and Beauty Canada has been in business successfully since 2007 selling wigs to customers in Canada and worldwide. You can learn more about us at the link below.


    ABOUT US

    Do you have a store where I can try wigs on?
    We are exclusively an online store and do not serve walk-in customers. We understand that you may want to try on wigs first however we do offer a fair return / exchange policy on most items in our store.

    If you have selected the wrong colour and your item is returnable, you can exchange it. Please give us a try and browse our online selection.

    Where are you located?
    We are based online out of beautiful British Columbia with warehouses in Ontario and Quebec to ship your orders directly to you.

    Customer Support
    How can I speak with someone or get help?
    Visit our contact us page below. Thanks

    Contact Us